How are the payments done?
UponVPN sells monthly access to a high-quality VPN service. The pricing starts from €17.95 per month. They offer a free one-week trial period to their subscribers, but on the eighth day, the money will be withdrawn from your card automatically. This day becomes the first day of your billing cycle. Every following month, you will be charged again exactly on the same day. So how to cancel VPN subscription and is it possible to refund money?
What are the cancellation methods?
If you want to stop automatic billing, just follow our easy step-by-step instructions on how to cancel your subscription and apply for a refund.
How to cancel VPN subscription on www2.UponVPN.com?
- Go to UponVPN homepage;
- Click ‘Login’ on the navigation bar and use your username and password to get into your account;
- Open ‘Account Settings’ and locate the ‘Subscription’ line;
- Click ‘Cancel’ and then ‘Continue to Cancellation’.
How to send a cancellation request?
It is possible to reach UponVPN customer support team via email. If you have any problem with logging in or don’t understand exactly how to cancel your membership online, just send an email to support@uponvpn.com and they will do this for you.
How to get assistance on the phone?
- Dial one of the following numbers: +44-203-514-7289 or +1-646-934-6642;
- talk to UponVPN call-agent and ask him how to cancel VPN subscription;
- give him the required information.
Within 24 hours as your subscription to UponVPN is canceled, you will receive a confirmation notice on the email address associated with your account. If you still have any questions on how to cancel your subscription, please contact UponVPN customer service.
How to get a refund
You already know how to cancel VPN subscription, but what about getting the money back? For that purpose, contact VPNRex through the above-mentioned email or phone and apply for a refund. Before doing this, doublecheck your account status, your subscription should not be active.