Cancel My Membership YumeTwins

From Japan To Your Door

Each Yume Twins Box contains 5 Japanese lifestyle goods – toys, stationery, accessories, and many more. The boxes are delivered to you directly from Japan and feature unique authentic products that cannot be found in your local stores. Subscribers are offered 4 subscription types based on the duration of the billing cycle.

What Are The Subscription Fees?

Subscription Billing Cycle & Prices

  • Month To Month Subscription: $35.00;  
  • 3 Months Prepaid Subscription: $33.50; 
  • 6 Months Prepaid Subscription: $32.00;
  • 12 Months Prepaid Subscription: $31.50.

Shipping Options

Yume Twins ships worldwide. The boxes are dispatched within 5-7 business days of the day your order is placed. The shipping cost accounts for about $9.00-$11.00 depending on your country. 

You can find the currently available shipping options at https://help.tokyotreat.com/hc/en-us/articles/360050883213-Changes-Starting-From-August-Box-Major-Shipping-Method-Updates 

How To Stop The Subscription Auto-Renewal?

Yume Twins Subscription Box is an auto-renewing subscription service. This means, that your card will be charged automatically on the same day every month (or every time as your subscription period ends) without any head-ups. To find out when the next billing occurs, go to your account on https://yumetwins.com/. Try to cancel your subscription before it renews if you don’t want to get charged once again. Please note, that you will still receive the boxes until the end of your prepaid subscription period. After that, your subscription will not renew anymore. Refunds are issued at the company’s sole discretion and only to the customers who have purchased the insurance add-on.

Unsubscribing Step By Step

Canceling your subscription is very simple: 

  • Log in to your Yume Twins account;
  • Locate the subscription settings; 
  • Click ‚Cancel‘.
  • Wait for the confirmation by email. 

If you didn’t receive the confirmation email, please turn to the Help Center at https://help.tokyotreat.com/hc/en-us.  

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