What is the cancellation procedure?
It is your right to terminate your subscription contract at any time without extra payments. You can stop your membership both on the website or from your account profile page. Once you cancel your membership, you can no longer access the content on Goldcove or your watch history. In the event that you decide to leave the multimedia platform of Goldcove, it is important to know that logging out or deleting the app on your mobile phone does not cancel your payments. This step-by-step guide will explain how to cancel your subscription when you are ready to stop.
Use Your Client Account
If you wonder how to remove a subscription by yourself on Goldcove, simply follow the instructions:
- Log in to your client account.
- Click ‘My Account’ and go to the ‘Membership’ section.
- Click on the ‘Cancel Membership’ button and take the suggested steps.
If you have any trouble logging in, you can fill out a quick cancellation form at https://support.goldcove.net/en-us/requests and get assistance from the customer support team right away.