How to Refund CatLady Box

Subscription for Cat-Lovers

CatLAdyBox is a subscription service for ladies loving cats. The service provides its subscribers with cat-themed goods including home decor, accessories, clothes and other items in an exclusive design both for cats and their ladies.

Membership Related Expenses

There are two options to choose from:

  • Basic CatLadyBox, starting at $34.99 per month (3-4 items for the pet owner);
  • Crazy CAtLadyBox, starting at $39.99 per month (3-4 items for the pet owner and 2 items for the cat).

CatLadyBox claims that the total retail value of the goods sent in a box is higher than the suggested subscription fee. A member can either choose a monthly payment or the option to prepay the service for 3 or 6 months ahead. Please, note that the subscription fee may slightly vary depending on the stated size of T-shirts. 

Every CatLadyBox subscription automatically renews on the 15th of each month or every 3 or 6 month depending on your prepay plan. If you want to change your subscription plan, skip a month or stop your subscription, do it no later than on the 14th of the month. Otherwise you will be billed according to your current subscription plan.

Shipping Terms and Charges

Subscription boxes are sent in the first week of the month. The service currently ships to the following countries:

  • The USA – free of charge for the contiguous U.S. and $12.95/month for the non-contiguous U.S.;
  • The U.K. – $12.95 per month;
  • Canada – $12.95 per month.

As soon as the box goes out, you get an email with your tracking number.

Unsubscribing & Getting A Refund

Returns or refunds are available  within 30 days after the delivery. To get one a subscriber needs to send a request via email at meow@catladybox.com. If the request is submitted after the above-mentioned period, no refund is available.

Cancellation Process:

Your subscription can be stopped either at https://catladybox.com/ or by an email request. To cancel your membership online you need:

  • Log in to your account;
  • Find YOUR SUBSCRIPTION(S) panel and select EDIT option;
  • Click the CANCEL SUBSCRIPTION button on the bottom left of the page;
  • Confirm changes.